Technical Services

Whether you're looking to image 500 PC’s, hot spare a mission critical server, or just replace a bad motherboard ― our service department handles a wide variety of IT assets, with multi-vendor support capabilities combined with warranty and non-warranty service in an on-site and/or dispatched environment:

After Hours Agreement:

At Nexus Information Systems we understand that sometimes your business must stay up into the wee hours of the morning. For those of you that need to work through the night we have developed a program to allow you to receive service into the night.

Block Time Agreements:

In some cases our clients know approximately how much help they will need on a project over the course of a year. For these clients we reward them by offering discounts based on the amount of time they anticipate using in the coming year.

Configuration Services:

Decreased setup and training time, backup protection from potential data loss, asset tagging and inventory control, asset tracking forms, warranty tags, locking and security devices, special packaging requirements, and continuous evaluation of the deliverable.

Depot/Hot Spare Program:

For when it absolutely positively has to be up. Our clients utilize this program for their mission critical equipment that cannot be down for any period of time. Nexus Information Systems will hot spare at our location, a duplication of your equipment so when something happens to yours we have a backup with an engineer ready to assist you in getting back up in a timely manner.

End User Support:

When you’re looking for expertise in rapid problem resolution that cannot be solved at the Help Desk, Nexus is there. Our End User support teams, whether dedicated or dispatched, are moments away from problem resolution. Their mission is restoration to full functionality, minimizing downtime, and ensuring that your users are returned to productivity as quickly as possible

Break-fix:

We service desktops, laptops, servers, printers, MFP’s, routers, or switches which can be supported by our multi-vendor capabilities, combined with warranty and non-warranty solutions, allow clients to work with a single vendor for all their needs with 30 locally based Field Engineers.

IMAC (Install, Move, Add, Change):

Clients outsource IMAC to obtain customized, flexible services that are clearly defined, tailored, and communicated. A planned upgrade method involves ongoing, scheduled investments in new technology and talent.

Logistics & Distribution:

At Nexus we believe there is room for improvement in all facets of a company’s infrastructure, whether it has to do with product procurement, imaging and installation or high-end network design. From the moment we engage a customer we are reviewing process, ours and theirs, and looking for ways to increase efficiencies and create a greater return on investment for our clients.

Maintenance Programs:

Nexus Information Systems has several maintenance programs available to meet our clients’ needs. They range from complete full coverage (all hardware and labor) to limited coverage based on your wishes and budget. Nexus Information Systems is always willing to work with our clients to develop a custom program to fit your exact needs.

Retainers:

Very similar to the Block Time Agreement but this also includes parts. The benefits are cutting one PO for multiple calls and discounted rates.

Staff Augmentation:

By augmenting your internal IT support with support services from Nexus, you’ll gain certified and trained technical support staff ready to supplement your company’s IT needs.

Time and Materials:

At Nexus Information Systems we understand that some clients do not want to enter into a long-term commitment for services. For these clients we offer the Time and Materials Agreement. This agreement locks us into specific rates for a period of one year so there are no surprises when the billing comes. We are confident that once you try our services no other provider will do.